FAQ

My trade shows a profit, but my wallet balance seems lower. Why?

Similar to the above question, this can happen if external wallet fees are deducted directly from your wallet but not reflected in the PnL shown on the interface. Always account for both Fulcrom and external platform fees.

How can I see the Trading fees that were charged?

Option 1: Fulcrom UI To view the breakdown of all fees:

1. Visit fulcrom.finance

2. Connect your wallet

3. Navigate to Trade > History

4. Find the relevant transaction and expand the details

5. In the top right of the page, click the Settings logo and check the toggle for Display PnL after fees.

Option 2: On-Chain Event Log (Advanced)

1. Search the transaction on a block explorer like CronoScan

2. In the Logs section, look for the following fee-related event keys:

   • brokerFee = Fee charged by the interface routing the transaction (e.g., On-Chain Wallet)

   • marginFee = Fulcrom’s open/close fee (0.05% of position size per leg) + any borrowing fees

   • swapFee = Applied if your margin asset was swapped during trade

   • realizedPnL = Actual profit/loss from the position

3. All values are in 30-decimal precision, so convert them by multiplying the raw number by 10^-30.

   • Example: brokerFee = 1780000000000000000000000000000 → $1.78

4. Sum these fees

   • Note: Not all costs may be visible as standalone entries. Some components, such as borrow fees, may be reflected within other values like marginFee or deducted over time.

How can I avoid extra fees?

To ensure you're only paying Fulcrom’s standard fees, consider trading directly through the official Fulcrom app. If you prefer using a different interface, be sure to review their fee policies before placing a trade.

Who do I contact for support about missing funds or unclear fees?

If the issue relates to Fulcrom’s protocol (e.g. PnL, liquidation, leverage, collateral), contact Fulcrom support on Discord. If the issue involves missing funds, unexpected fees, or non-Fulcrom UI behavior, please contact the support team of the platform you used to initiate the trade.

Can users have multiple positions appear for the same token?

Yes, but only for short positions.

Each position is identified by:

• indexToken (the asset you're trading, e.g., ETH)

• collateralToken (what you're using as margin, e.g., USDC or USDT)

• userAddress

• isLong (true/false)

For shorts, if users select different stablecoins as collateral (a short on ETH with USDC, and another with USDT), it will show up as separate positions.

For longs, the system always uses the index token as collateral (e.g., if you're long ETH, ETH is your collateral). Therefore, the collateral token = the index token. So all long positions on the same token are merged into one.